Dear pet owners,
The situation is escalating . As infections spread, so does the risk of infection – not only among the general public, but especially among us and our team. After all, we are the ones who, in the course of providing medical treatment for your pet, come into close physical contact with (potentially) infected individuals. The Robert Koch Institute therefore recommends reducing contact with other people to the bare minimum if an infection is suspected. The risk of infecting others is simply too great.
The solution: Use video consultations
For the care of the beloved pets of these (potentially) infected or ill patients, video communication, as described in our blog, is a simple and, above all, safe solution for everyone involved. By using video consultations, we can also treat animals belonging to owners in quarantine while simultaneously protecting ourselves from infection. The Arndt Small Animal Clinic is therefore offering video consultations during this acute crisis. The solution has been provided to our team and is ready for use. All you need to do is install the aforementioned apps on your mobile phone.
For existing customers , we can offer a video consultation – meaning you have the option of having problems or potential illnesses with your pet assessed by a veterinarian via video chat using Google Hangout (what this is and how much it costs will follow shortly).
All you need is a mobile phone (Android or iOS) and to install the following app:
Appointment booking for a video consultation:
You can now submit an appointment request – please use the name of the pet owner as it appears in our records. And please also use the email address you used to install the Google Hangouts app.
We will confirm the appointment by email and then call you via Google Hangouts at the email address you provided. Please be available on your mobile phone with Google Hangouts installed for the video consultation .
The call is usually free via the internet – depending on your internet access – only the veterinary consultation is billed as shown above:
To schedule an appointment with Dr. Horst-Dieter Krause:
Please only select an appointment with Dr. Krause if you are already a regular customer of his.
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